Please review the following information on escalating device issues for families and schools:
For general questions about devices and remote-learning support, refer families to the Technical Support for Families page on the DOE website, or have them fill out this Support for Families form for specific issues.
School-based staff can request access to the RLD report using this form (with supervisor’s approval).
If additional support is needed, families can call the DOE Help Desk at 718-935-5100, and press 5 for family help.
For more information on requesting support for families and school staff, see the Help Desk InfoHub page.